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Servier Laboratories (Aust) Pty Ltd (Servier) complies with the Australian Privacy Principles (APP) contained in the Commonwealth Privacy Act 1988 (Cth) (Privacy Act) and 2016/679 General Data Protection Regulation (GDPR) which regulates how personal information is handled from collection to use, disclosure, storage, access and destruction.
Servier and the Servier Group is committed to protecting the privacy of a Data Subject’s personal information and does so through:
In this policy all references to personal information include sensitive information.
As a provider of pharmaceutical products, Servier collects personal information reasonably necessary to carry out its business. The types of personal information we may collect include:
Servier will not collect sensitive information without the consent of the Data Subject.
Servier will collect personal information directly from the Data Subject where it is reasonable and practicable to do so. We may also collect personal information from third parties such as:
Servier may engage third parties such as data verification providers to provide services to us, which may include processing and validating personal information on our behalf.
Generally, Servier collects, holds, uses and discloses personal information for the following purposes:
In order to carry out the above purposes, Servier may disclose personal information to persons or organisations such as:
From time to time, Servier may use personal information to contact a Data Subject (including by mail, telephone call, text message or email) to provide promotional material about the company, our products and services or the products or services of third parties.
If a Data Subject does not wish to receive marketing information, the Data Subject can request not to receive this information by following the opt out instructions set out in the relevant communication or contacting our Privacy Officer using the details set out below.
Servier may store personal information that we hold in hard copy documents or as electronic data in our IT systems.
To the extent required by the Privacy Act and GDPR, Servier will take reasonable steps to:
If a Data Subject believes that any of their Personal Information that we may hold about them has been the subject of a data breach or has otherwise been unlawfully accessed, used or disclosed, the Data Subject should notify us immediately so that we can take appropriate steps to ensure its security.
Servier is a global organisation, with a presence on five continents, and businesses, IT systems, management structures and processes that cross borders. As such, it is sometimes necessary for Servier to transfer personal information to other Servier entities or third parties, in the same country as or in countries other than the country in which it was initially provided, and store personal information in databases that may be hosted in or accessible from other countries.
Any transfer of personal information outside Australia will comply with the requirements of the Privacy Act that relate to transborder data flows.
A Data Subject has the right to:
There are some circumstances where Servier may not allow a Data Subject to access or correct their personal information, in which case Servier will provide the Data Subject with the reasons for this decision in accordance with law.
If a Data Subject has a complaint about Servier’s handling of its personal (including sensitive) information, or a Data Subject believes Servier has acted in a manner that has breached the APPs or GDPR, the Data Subject should put their complaint in writing and send it to our Privacy Officer (details set out below).
The Privacy Officer will assess the complaint and advise the Data Subject of the outcome within (one month renewable on legitimate grounds and subject to the level of complexity of the case) after the complaint was received. If the Privacy Officer determines that the complaint was valid, appropriate action will be taken to remedy the breach.
The Privacy Officer will keep a record of all complaints, and review them annually for possible identification of systemic problems and to assist in finding ways in which Servier’s privacy practices can be improved.
Data Subjects who are not satisfied with our response to a complaint can contact the Office of the Australian Information Commissioner on the details below:
Office of the Australian Information CommissionerPhone: 1300 363 992Post: GPO Box 5218, Sydney NSW 2001Online form: www.oaic.gov.au (Privacy Complaint Form)
If a Data Subject has any concerns or complaints about the manner in which personal information is collected or handled by Servier, or a Data Subject wishes to exercise any of its rights as described above in relation to its personal information, please contact the Servier Privacy Officer by phone: 03 8823 7333, in writing: P.O. Box 196, Hawthorn, Victoria 3122, by email: firstname.lastname@example.org by clicking here.
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.privacy.gov.au.